This page summarizes how billing, cancellation, and refunds work for CatalogProof. It should be read together with our Terms of Service.
Free scans
Free scans are provided at no charge and sample a limited number of product pages. No payment or refund applies.
Full Crawl (one-time)
Full Crawl is a €19 one-time upgrade for a larger crawl, CSV export, and fuller affected URL list for the relevant scan. It is not a subscription and does not renew automatically.
Monitor and Agency (subscriptions)
Monitor (€29/month) and Agency (€99/month) are monthly subscriptions that renew until cancelled. You can cancel future renewals through your account billing settings or by contacting us.
Cancellation stops future renewals. It does not automatically refund the current or prior billing period unless required by law or we agree otherwise.
Paid scans use processing resources
Once a paid scan or paid crawl begins, CatalogProof allocates crawling, analysis, and infrastructure resources. For that reason, payments are generally non-refundable after processing has started.
Refunds
Refunds are not guaranteed once a paid scan or subscription period has begun, except where required by applicable law or where we choose to issue a refund at our discretion.
If you believe a charge was made in error, contact us promptly with your account email and relevant details.
Billing issues
For billing questions, failed payments, or cancellation help, contact [email protected] or use our contact form and choose the billing topic.
Operator
CatalogProof is operated by SM SEAMLESS DIGITAL LTD, based in Republic of Cyprus.